In the second part of this three-part interview, Joe Wolf and Kira Keane describe Imagine Worldwide’s efforts to develop a sustainable model for supporting foundational learning by building partnerships with government officials and local community members. Part one described the evolution of Imagine Worldwide’s approach and part three will discuss the role of teachers in the model and the efforts to adapt the model to three different contexts in Africa. The tablet-based program at the center of Imagine Worldwide’s work, developed by software partner onebillion, serves as a supplement for regular instruction, with each child in a school spending a targeted 150 minutes per week working independently on problems related to reading and mathematics. Imagine Worldwide partnered with the Government of Malawi to rollout the program in 500 schools in Malawi in 2023-24, with the ultimate goal of expanding to all 6000 primary schools, serving 3.8 million learners in standards [grades] 1-4 annually. Joe Wolf is the Co-CEO and Co-Founder of Imagine Worldwide, and Kira Keane is the Director of Communications. (Photos/graphics are from Imagine Worldwide unless otherwise noted.)
Thomas Hatch (TH): In the first part of our interview, when you talked about having the tablets delivered by the government trucks, that seems to me to reflect the idea that you’re trying to build capacity; you’re not just trying to get the equipment to the school. You’re trying to build a local infrastructure that makes it possible to sustain the supply and transportation of the necessary equipment. Is there anything you can add about that coordination and that effort to build capacity? Is it just that you have to be patient and maybe sometimes accept that things will go more slowly and it may take longer to build that kind of relationship with the government?
Joe Wolf (JW): I think that’s a good question. There’s sort of a simple and beautiful framework that Malawi talks about where there’s an “I do,” and then “we do,” and then a “you do“ phase. The “I do” starts with Imagine and our local partners showing that this can be done. Showing that a certain number of schools have launched the program. Showing how efficiently the school can be equipped for solar; that the tablets can get delivered; and that kids can get learning. In the “we do” period, where we’re working hand in glove with the government and establishing the different functions within the government. But we’re still providing a lot of support, acknowledging that some of these functions are new and that this is the phase that we’re in right now. Then there’s eventually the “you do” where the government is fully doing this on their own, because the functions have been fully built out. So yes, I think you have to be patient. I think you have to acknowledge that certain things take longer than if we could do them completely on our own all the time. You also have to be transparent in terms of the inevitable challenges that have to be faced. You have to talk about things like the recurring cost for governments. This is technology. It will eventually break, and we have to be in a position to fix it and get it returned into the schools, or else the learning will stop. These are crucial functions that have to be fulfilled for these solutions to be sustained over the long term.
It’s not easy to get there, but I remember a moment when I was in Malawi and we were doing a co-creation workshop at the Ministry, and many people were saying, “Well, what about this, and what about this, and what about this?” At some point, the head of the program at the Ministry stopped the meeting and said, “Hey, everybody, you’re thinking about this the wrong way. This is not their program. It’s not their job to answer these questions. This is our program, and it is our job to answer these questions.” All of a sudden, the tone really shifted. The head of ICT said “Oh, okay, let me brainstorm how this is going to work in Malawi.” The head of quality assurance said, “let me talk about how it’s going to work in our context.” So you have to find a way to really bring them in as co-creation partners. It’s saying, “Hey, we’ve got some knowledge. We have some experience here, and we’ll bring what we know to the table, but this is your program, and you have to want it.” In Malawi, it took us about seven years to have the right conversation with the right people about the right topics. But as we’re launching in Tanzania and other places the seven years of learning has been compressed a bit. Now, it’s a little bit easier because the starting point in Tanzania has included all the different departments within the Ministry of Education. It’s included the Ministry of Finance. It’s included the Ministry of Regional Administration and Local Government.
Kira Keane (KK): In terms of sustainability, there was another lesson learned that I think was particularly important. At first, we were thinking that there would be ripple effects, like the creation of jobs for local fabrication or the development of training for local technicians to make repairs. But we quickly realized that these were far more than just ripple effects. We recognized that our government partners foresaw the impact of job creation, ICT training, digital skill training, bringing solar power into communities that hadn’t had it. So now we are trying to be more explicit about building the support for these into the communities and government systems. Now, countries like Sierra Leone and Tanzania are very interested in these additional benefits of the program.
“At first, we were thinking that there would be ripple effects, like the creation of jobs for local fabrication or the development of training for local technicians to make repairs. But we quickly realized that these were far more than ripple effects. We recognized that our government partners foresaw the impacts of job creation, ICT training, digital skill training, bringing solar power into communities that hadn’t had it.“
TH: Those are great examples of some of the infrastructure and capacity that needs to be built to get the tablets into the school, what were some of sort of the key implementation challenges that you had to address at the school level to get the tablets into students’ hands for the right amount of time?
JW: First of all, data systems in many of the countries we are working in are really, really inadequate, so we first needed to answer a basic question: “How many kids are in this school?” Our model is predicated upon every child having a tablet every single day for up to an hour, and then that tablet rotates to many children. Just establishing how many kids are there drives the number of tablets, which drives the number of solar panels and lithium batteries needed. We’ve found that when the equipment goes into the school and the children start learning, enrollment spikes because kids that were out of school come to school. Then kids start moving to schools that have the tablets. Even low-fee private school kids are transferring back into the public systems. We have to anticipate that and have to make sure there are extra tablets available. We also have to have a buffer in terms of the solar capabilities: because sometimes the sun might not be shining. We have to do all these calculations to determine how much equipment each school needs.
We also have to make sure the school is ready. It needs to have a watertight, secure, room to house all of this equipment, so sometimes we’ve had to do roof reinforcements and replace or repair windows and doors. It’s not a huge operational challenge in the grand scheme of things, and it’s not particularly expensive. But you do need to make sure that when the equipment shows up, you actually have a place where it can be securely and safely stored. That’s a process that has to be completed well before the equipment gets there. Then you have a logistical puzzle that stems from the fact that the solar energy and the tablets and the cabinets for charging and securely storing the tablets all handled by different entities. Someone has to coordinate everything to make sure the charging security cabinet is already there before the tablets arrive. Compared to the challenges of building a school, getting all the teachers to show up, keeping the teachers trained, and enabling them to teach effectively, these logistical things are fairly low on the complexity scale. But they have to get done on time and under budget.
We also have to take into account what we call community sensitization. Very often, this is the first technology that has gone into a community, and there can be a lot of skepticism and concerns about the content on the tablets – “What is this?” “What’s this going to do to my child?” We’ve found that a really important first step is to enable the community leaders, religious leaders, the tribal leaders, the PTA leaders to experience what their children will experience. That helps them to feel comfortable with what’s happening and to take ownership. We use language like “this is your equipment;” and emphasize that they are the ones that will benefit and it’s their responsibility to help us make sure that it’s taken care of. We’ve seen surprisingly low theft rates, given the value of the equipment in some of these contexts, and a big part of that is that communities are owning it as their work for their children. These aren’t third party assets that are controlled by some distant NGO.
TH: Has that community sensitization become a standard part of the model now?
JW: Yes, it’s a workshop we’ve developed, and it brings together the power centers within a community. That happens before a child gets anywhere near the equipment. We also do trainings for all of the teachers and administrators within a school. We do that so that if a teacher isn’t there one day, or a teacher leaves, there are others that can step in to be facilitators. The facilitator role is relatively straightforward. The children are autonomously using the content, but people need to be trained in order to be able to take care of technical issues and things like that, and having the entire school get trained has proven to be very beneficial. It’s also technology-oriented training that’s valuable to the teachers. A lot of them haven’t had a lot of exposure to technology, so it’s a positive professional development opportunity for the teachers themselves.
KK: It’s also important to note that the people that are conducting these community sensitization workshops are usually from the community themselves. They’re trusted messengers. It’s either our implementation partners who are local and are known within the community, or teachers showing other teachers.
TH: You’ve already talked about many of the key steps for implementation, is there anything else you want to highlight?
JW: I think what we have on our side is that engagement is incredibly strong. When you walk into a classroom with 100 standard one learners, six-year-old and seven-year-old learners, it’s completely silent. Every student has the headphones on; they’re looking at the tablets; they’re completely immersed. 100% of the time when people come and see this work they tell me they’ve never seen a room with one hundred six- and seven-year-olds that’s completely silent with every kid totally on task. But the teachers have been very positive as well. Nearly 98% of teachers have said that the program has made them more effective; made their jobs more enjoyable and made their jobs more sustainable. Kids are coming to school more often. They’re paying more attention while they’re there.
“Nearly 98% of teachers have said that the program has made them more effective; made their jobs more enjoyable and made their jobs more sustainable. Kids are coming to school more often. They’re paying more attention while they’re there.“
The tablets are also really good at helping with remediation, so kids are catching up faster, but it’s also good with acceleration for kids that are ready for harder content. That means you have stakeholders responding uniformly positively. We always ask, “what can we be doing better?” but it’s always “can you bring more?” “Can we do the older grades?” “Can you expand to the school next to us?” Once you make sure that you have enough equipment for all the kids, and once you do a good job of getting the adults to do what they need to do to get the equipment in the room and safe and secure, the rest of it kind of takes care of itself.
Next Week: Scaling and Adapting Tablet-Based Supplemental Learning in Malawi, Sierra Leone, and Tanzania Joe Wolf and Kira Keane on the Evolution of Imagine Worldwide (Part 3)